Refund policy
To initiate a return or exchange, send an email to info@blackflagcornhole.com and include the Order number, reason for return/exchange, and any pictures (if applicable).
Returns
We offer free returns (less shipping cost) for 7 days from the receipt of item(s). If 7 days have passed, we will offer an extended return period of 7 additional days with a 20% restocking fee. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging (If Applicable) .
Non-returnable items:
- Gift cards
- Custom Jerseys
- Custom Bags
To complete your return, we require a receipt or proof of purchase.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund (less shipping cost) will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days determined by your financial institution.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at Info@blackflagcornhole.com.
Closeout items
Only regular priced items may be refunded, unfortunately closeout items cannot be refunded.
Cornhole Boards
Due to cornhole boards being ordered from a 3rd party vendor, any boards cancelled prior to shipping will incure a 10% cancellation fee.
Exchanges
We only replace items if they are defective or damaged upon arrival. If you need to exchange it for the same item, send us an email at Info@blackflagcornhole.com and send your item to: Black Flag Cornhole, PO Box 26553, Jacksonville FL 32226, United States.
Shipping
To return your product, you should mail your product to: Black Flag Cornhole, PO Box 26553, Jacksonville FL 32226, United States
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund or exchange, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.